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FAQs

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[accordion-item title=”How much is the shipping cost?”]

We are providing free shipping in United kingdom.

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[accordion-item title=”How can I track my package?”]

You can find tracking information in your order confirmation or shipping confirmation sent to your email. If an order includes multiple items, each may have separate delivery dates and tracking information.

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[accordion-item title=”What should I do if my tracking number doesn’t work ?”]

 If you haven’t received a tracking number after 3 business days, please email support@rexbd.shop and we will assist you from there.

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[accordion-item title=”Can I place an order over the phone ?”]

We don’t currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.

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[accordion-item title=”Can I return my package ?”]

If you have any issues with your order, please contact us via our Contact Form within 30 days of order delivery to explain your grievance. Our customer service department will help you by providing a replacement or refund if the issue is appropriate.

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[accordion-item title=”How long do refunds and replacements take?”]

After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 10 business days of confirmation.

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[accordion-item title=”Why my payment isn’t accepted?”]

To protect your security and privacy, your bank can’t provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.

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[accordion-item title=”What type of payment method do you accept?”]

We accept Visa, PayPal, stripe, Mastercard, American Express.

We also provide Cash on delivery.

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[accordion-item title=”What if I find something suspicious regarding my purchase?”]

We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right away if you receive any correspondence that you suspect may not be from our store.

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[accordion-item title=”How secure is my personal information?”]

We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

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[accordion-item title=”What is your Order cut-off time?”]

5:00 pm (GMT) Greenwich Mean Time (London)

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Contact us:

Address: 96 Barnes Road, Stafford, Staffordshire, ST17 9RP, United Kingdom

Email: support@rexbd.shop

Phone:+44 7986 668791

Office Hour: 9:00 am – 5:00 pm (Mon – Friday)

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